Frequently Asked Questions
Refunds
Once purchased, tickets cannot be exchanged, resold or refunded.
Refunds and exchanges will only be offered in the event of cancellation or rescheduling.
Refund or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. Refund will only cover the face value of the tickets and any associated booking fees, if cancelled or rescheduled by PAC.
Resales and Exchanges
In the event of a SOLD OUT show, we will attempt to resell tickets on your behalf. If successful, we will refund you the face value cost of the tickets minus an administration fee of £2. If you have purchased a physical ticket, you must present this to the Box Office.
We cannot offer this service within 48 hours of the event.
Band enquiries
We receive lots of requests to play at Pocklington Arts Centre, sadly we cannot respond to them all. Please get in touch via your Booking Agent.
Can I hire the venue?
Yes you can. Our Auditorium, Studio, Bar and Oak Room are all available for private hire. Please get in touch for more information.
Latecomers
Anyone arriving once the performance has begun will not be admitted until a suitable break which, on occasion, may be the interval.
Lighting & Sound Effects
Some shows use dramatic lighting and sound, along with water-based haze. If you are concerned about the use of any of these, please contact the Box Office for more information near to the performance date.
How do I book tickets?
Tickets can be purchased through our website, in person from the Box Office, or by phone on 01759 301547.
Discounts and concessions
Discounted cinema tickets are available to Under-25s and all matinee cinema performances are £5. We offer family tickets for most theatre performances.
Becoming a Friend of Pocklington Arts Centre also offers discounted rates on evening cinema and select live events plus 10% off in the Bar. Plus your membership is a fantastic way to support the venue.
Is there free WIFI?
Free WIFI is available throughout the building, but don’t forget to switch your phone off during performances.
What food and drink do you offer?
We offer an array of sweets, snacks and soft drinks from the Box Office and a well-stocked Bar available on most evening events. The Bar opens 1 hour before the performance begins.
Opening Times
All screenings and events start at the time advertised. Pocklington Arts Centre will be open 1 hour before this time. The auditorium will normally open half an hour before a performance begins for you to take your seat.
How accessible is Pocklington Arts Centre? Is there a Lift?
We have shallow ramped access to the foyer, with automatic doors and a low counter at the Box Office. There is ramped access to the ground floor studio and the Auditorium and Bar are accessible via the lift. Our accessible toilet is situated on the ground floor. Up to four wheelchair spaces, with companion seats, are available in the Auditorium. Please request a wheelchair space at the time of booking.
The seating in the auditorium is a stepped tier with grab rails in the aisles. If you have limited mobility, our Box Office team can advise on the best areas to sit.
Please visit our Accessibility page for further information.
What access equipment is available?
Hearing Induction Loops supports customers with hearing aids that are switched to the T setting. We have an audio induction loop system in our main Auditorium.
Dolby Accessibility Solution headsets / handsets – up to four available for cinema events. This system integrates hearing impaired (HI) amplified audio, visually impaired narrative (VI-N) audio, and closed captions (CC) in real time on a single dedicated receiver for hard of hearing or visually impaired customers.
Please visit our Accessibility page for further information.
How to find us
We are situated in the heart of Pocklington, on Market Place. We are fortunate to have lots of free unlimited parking within walking distance. We have keep clear/drop kerb access at the front door. Visitors can also access the FREE Town Bus running Mon, Tue (Market Day) and Fri from 10am.
